Why Rudeness At Work Is So Contagious | Fast Company | Business + Innovation
(...) when we experience rudeness, our brain dedicates cognitive resources to process the event. In the back of your mind, you’re thinking about the rude encounter. It’s sucking your attention away from doing other things—like the ones you’re actually paid to do.
Rudeness Is Contagious
(...) workplaces where small doses of incivility are tolerated can develop cultures of rudeness. In other words, people respond to perceived rudeness by being rude themselves.
Rudeness is so contagious because there’s a mechanism in our brains that’s switched on when we experience or even witness it. “That part of your brain wakes up and is now scanning your environment for rudeness,”
Je suis plus mitigé sur la conclusion :
Few employers have begun thinking about rudeness as a behavior to be sanctioned, but the more we understand about it, the greater the need becomes to address it like the real issue it is
car l’“exemple” à ne pas suivre vient souvent … d’en haut